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I have an Intel Mac
Shockwave is not compatible with Intel based Macs. So how do you get into Habbo if you have an intel based Mac? Simple! Follow these steps:
1. Quit out of the browser.
2. Go to your Applications folder and control-click on the browser application bundle.
3. In the context menu that appears select Get Info.
4. Under the General heading of the Info dialog select "Open using Rosetta".
5. Close the Info dialog box.
1. Quit out of the browser.
2. Go to your Applications folder and control-click on the browser application bundle.
3. In the context menu that appears select Get Info.
4. Under the General heading of the Info dialog select "Open using Rosetta".
5. Close the Info dialog box.
How can I change the birthdate on my account?
We are currently unable to change the date of birth on a Habbo account. If you require an account with the correct date of birth then you will have to create a new Habbo account.
I have a Shockwave or other technical problem. What should I do?
If you have a technical problem or a Shockwave problem, then you should read the Technical FAQs. You should find the answer to your question there.
Why doesn't the Help Tool answer me?
Are you having difficulty receiving help through the Habbo Help Tool, new passwords and the newsie? Maybe our email isn't getting to you.
It's very important that email from Habbo gets through to you, so that you can receive help when you need it and get a new password sent to you should you forget your own.
Some email providers block our email or treat it like junk mail. We have solutions for some (see below).
If you're not getting email from Habbo and your email provider isn't listed below, one solution we suggest is to sign up for a free email service and use this new email address for your Habbo.
Once you have your new email address, you can register your account to it by first logging in, and then go to Account Settings and then click on MY EMAIL. You will need to enter the birthdate associated with your Habbo plus your email address. A new email will be sent to you inviting you to verify the email address. Click the link in that email and you will be all set.
If you use Hotmail, MSN or Windows Live, follow these directions:
Verify these settings:
Locate the Options button. This should be in the upper right hand corner of the window. (If you are using a different email client to retrieve your hotmail, MSN or Windows Live messages, please log out and access your account via the website)
Once you are in the options panel, please verify that your settings correspond with the ones listed here:
Junk email filter to Low or Standard
Delete Junk Email to deliver to folder and delete later
Also, add the following domains to the Safe List or Allowed senders list:
mailings@habbohotel.com
security@habbobotel.com
auto-contact@habbohotel.com
mailman@habogroup.com
You may also want to ensure that the domains listed are not on the Blocked senders list. Once these settings are in place, you should be receiving our emails.
After it's working, remember to verify your email address to make sure you get the latest news and updates!
It's very important that email from Habbo gets through to you, so that you can receive help when you need it and get a new password sent to you should you forget your own.
Some email providers block our email or treat it like junk mail. We have solutions for some (see below).
If you're not getting email from Habbo and your email provider isn't listed below, one solution we suggest is to sign up for a free email service and use this new email address for your Habbo.
Once you have your new email address, you can register your account to it by first logging in, and then go to Account Settings and then click on MY EMAIL. You will need to enter the birthdate associated with your Habbo plus your email address. A new email will be sent to you inviting you to verify the email address. Click the link in that email and you will be all set.
If you use Hotmail, MSN or Windows Live, follow these directions:
Verify these settings:
Locate the Options button. This should be in the upper right hand corner of the window. (If you are using a different email client to retrieve your hotmail, MSN or Windows Live messages, please log out and access your account via the website)
Once you are in the options panel, please verify that your settings correspond with the ones listed here:
Junk email filter to Low or Standard
Delete Junk Email to deliver to folder and delete later
Also, add the following domains to the Safe List or Allowed senders list:
mailings@habbohotel.com
security@habbobotel.com
auto-contact@habbohotel.com
mailman@habogroup.com
You may also want to ensure that the domains listed are not on the Blocked senders list. Once these settings are in place, you should be receiving our emails.
After it's working, remember to verify your email address to make sure you get the latest news and updates!
How do I verify my email address?
If you are new to Habbo, you should have received an email from us inviting you to verify your email address. Locate that email in your mailbox and click the link to verify your email address.
If you are not new to Habbo but need to verify your email address you will first need to Login. Once logged in, click on Account Settings and then on MY EMAIL. You will need to enter the birthdate associated with your Habbo plus your email address. A new email will be sent to you inviting you to verify the email address. Click the link in that email and you will be all set.
If you are not new to Habbo but need to verify your email address you will first need to Login. Once logged in, click on Account Settings and then on MY EMAIL. You will need to enter the birthdate associated with your Habbo plus your email address. A new email will be sent to you inviting you to verify the email address. Click the link in that email and you will be all set.
How do I get a new password sent to me?
If you have forgotten your password and YOU KNOW the date of birth and email address on your account, then you can use the Habbo Help Tool link.
If you've had your account stolen and you need a new password for your account and YOU KNOW the date of birth and email address on your account, then you should use the Habbo Help Tool.
If you don?t know both your date of birth and your email address, then you can still ask for a new password using the Habbo Help Tool as long as you know one of them. If you don't know either, then there isn't much we can do to help, as we always need to verify that you own the account.
If you've had your account stolen and you need a new password for your account and YOU KNOW the date of birth and email address on your account, then you should use the Habbo Help Tool.
If you don?t know both your date of birth and your email address, then you can still ask for a new password using the Habbo Help Tool as long as you know one of them. If you don't know either, then there isn't much we can do to help, as we always need to verify that you own the account.
What should I do if I cannot log into Habbo?
There are a number of reasons why Habbo Hotel may not work for you.
The Hotel May Be Full - Wait a few minutes then try to enter again.
You Might Be Banned - If you see a message popping up saying you have been denied access, wait two hours, then retry. If you still can't get in after 7 days, email us using the Habbo Help Tool.
Out Of Memory - Try restarting your computer. Also, make sure you don't have too many other browser windows/programs open when you try to use Habbo Hotel.
Firewalls - If you have a firewall running on your computer or network, make sure you have specific ports opened on it, so that you may use Habbo Hotel. Also, make sure you haven't denied access to Habbo Hotel by checking which programs are blocked from accessing the internet.
Caching - Your ISP may be keeping an old copy of our site on its servers. There isn't much we can do about this, but it will usually update in a few hours.
Disconnected - You keep getting the "Disconnected! Please reload Habbo Hotel" pop up. If this happens, it means the connection between your computer and Habbo Hotel has broken. Sometimes you will still be able to speak and move about, but some parts of the Hotel (like your Navigator or Console) might not work.
Try reloading the hotel (Ctrl-R or F5). Since this problem is caused by the connection from your ISP (who you connect to the Internet through, e.g. AOL, Freeserve etc) to the Internet breaking, it may due to high Internet traffic and so just trying later might help. If you use a very popular ISP that has lots of users and gets very busy, you may get disconnected more often. It may even be worth switching to a different ISP.
Finally, if your Friends List is really, really long it might be a good idea to remove some of the people you don't talk to anymore.
Script Errors - Do you get pop ups saying "script error" or "this file is not a director file" etc.? This sometimes happens if we have added new things to the Hotel, like new bits of Furni in the Catalogue. To solve the problem, close all Internet Explorer (IE) windows. Open a new IE window. Choose 'Internet Options' in the 'Tools' menu on the top menu bar. Choose 'Temporary Internet Files' in the window that opens. Click on the button labelled 'Delete Files...'. Click on 'OK' to empty the locally cached files. Close the IE window. When you go into the Hotel next it will take a bit longer to load, but the script errors should not occur.
Black Screen - Do you click on 'Check in' and all you get is a black screen? Most likely there is a problem with your Shockwave download. The best thing to do is go to the Habbo Hotel Home Page and download it again. When the download is complete, re-install Shockwave.
Security Risk Pop Up - A scary looking pop up appears warning of a security risk. This is a normal security pop up from Shockwave. To stop it appearing again, just tick the third box and 'OK'.
You Never Connect - Do you type in your Habbo name and password and it just keeps saying "connecting" until you eventually get the "disconnected" pop up? Most likely the Hotel is full, so wait a while and try again. The Hotel gets busier after school and on the weekends. However, if you got a pop up the last time you came to the Hotel saying that you'd been refused permission, then your Habbo is banned, and that is why you can't get in. It is also possible that someone else who uses the same computer has been banned permanently and they may have got the computer banned too. If you think this is the case, please ask everyone who uses the computer what their Habbo names are. Email the Habbo names to us using the Habbo Help Tool so that we can investigate.
Out Of Memory Alert - When loading Habbo Hotel, or afterwards, you may get an alert saying "Out of memory even after purging all cast members ..". Habbo Hotel has many graphics that consume your computer memory (RAM) . The alert means that there is not enough free memory for Habbo to work. In many cases, the following actions help:
1) Close your browser and other applications (such as your word processor, spreadsheet, mp3-player). Now open your browser and try Habbo Hotel again.
2) Restart the computer. Often, when your computer has been in use for long periods, its memory gets full.
The Hotel May Be Full - Wait a few minutes then try to enter again.
You Might Be Banned - If you see a message popping up saying you have been denied access, wait two hours, then retry. If you still can't get in after 7 days, email us using the Habbo Help Tool.
Out Of Memory - Try restarting your computer. Also, make sure you don't have too many other browser windows/programs open when you try to use Habbo Hotel.
Firewalls - If you have a firewall running on your computer or network, make sure you have specific ports opened on it, so that you may use Habbo Hotel. Also, make sure you haven't denied access to Habbo Hotel by checking which programs are blocked from accessing the internet.
Caching - Your ISP may be keeping an old copy of our site on its servers. There isn't much we can do about this, but it will usually update in a few hours.
Disconnected - You keep getting the "Disconnected! Please reload Habbo Hotel" pop up. If this happens, it means the connection between your computer and Habbo Hotel has broken. Sometimes you will still be able to speak and move about, but some parts of the Hotel (like your Navigator or Console) might not work.
Try reloading the hotel (Ctrl-R or F5). Since this problem is caused by the connection from your ISP (who you connect to the Internet through, e.g. AOL, Freeserve etc) to the Internet breaking, it may due to high Internet traffic and so just trying later might help. If you use a very popular ISP that has lots of users and gets very busy, you may get disconnected more often. It may even be worth switching to a different ISP.
Finally, if your Friends List is really, really long it might be a good idea to remove some of the people you don't talk to anymore.
Script Errors - Do you get pop ups saying "script error" or "this file is not a director file" etc.? This sometimes happens if we have added new things to the Hotel, like new bits of Furni in the Catalogue. To solve the problem, close all Internet Explorer (IE) windows. Open a new IE window. Choose 'Internet Options' in the 'Tools' menu on the top menu bar. Choose 'Temporary Internet Files' in the window that opens. Click on the button labelled 'Delete Files...'. Click on 'OK' to empty the locally cached files. Close the IE window. When you go into the Hotel next it will take a bit longer to load, but the script errors should not occur.
Black Screen - Do you click on 'Check in' and all you get is a black screen? Most likely there is a problem with your Shockwave download. The best thing to do is go to the Habbo Hotel Home Page and download it again. When the download is complete, re-install Shockwave.
Security Risk Pop Up - A scary looking pop up appears warning of a security risk. This is a normal security pop up from Shockwave. To stop it appearing again, just tick the third box and 'OK'.
You Never Connect - Do you type in your Habbo name and password and it just keeps saying "connecting" until you eventually get the "disconnected" pop up? Most likely the Hotel is full, so wait a while and try again. The Hotel gets busier after school and on the weekends. However, if you got a pop up the last time you came to the Hotel saying that you'd been refused permission, then your Habbo is banned, and that is why you can't get in. It is also possible that someone else who uses the same computer has been banned permanently and they may have got the computer banned too. If you think this is the case, please ask everyone who uses the computer what their Habbo names are. Email the Habbo names to us using the Habbo Help Tool so that we can investigate.
Out Of Memory Alert - When loading Habbo Hotel, or afterwards, you may get an alert saying "Out of memory even after purging all cast members ..". Habbo Hotel has many graphics that consume your computer memory (RAM) . The alert means that there is not enough free memory for Habbo to work. In many cases, the following actions help:
1) Close your browser and other applications (such as your word processor, spreadsheet, mp3-player). Now open your browser and try Habbo Hotel again.
2) Restart the computer. Often, when your computer has been in use for long periods, its memory gets full.
